The staff are very friendly and helpful. We even asked for a band aid one morning and they found one. Our room wasnt ready when we arrived at 10am but they called us an hour later to tell us it was, so we didnt have to wait until normal 2pm check in time. We had a one bedroom apartment. The living area was very spacious. The bedroom was a little small but it wasnt a big deal as we were only sleeping there and it was better that the lounge area was bigger.