The hotel was beautiful. We stayed here to look around Queenstown and surrounding area. The reception staff were welcoming and helpful, room was large and clean. Great location for central Queenstown. Paid for rooms with a mountain view. We had two rooms on the first floor. One had no view of the mountains because the balcony and window was behind the hotel signage and frontage, the other a very limited view. I'd recommend this hotel, but I think the hotel should be clearer in ' a room with a mountain view' when booking. Ask for a room above the 3rd floor at the front for better views.