The staff went over and beyond to make your stay as wonderful as possible. They really make you feel comfortable. Late arrival and 24 hour reception was great. Only stayed one night but good value for money and made a potentially stressful situation easy. Check in and check out were so easy and so personable. Mercure Ginza was in a perfect location for exploring the Ginza area. A short taxi ride from Tokyo Station. Location was perfect with access to the subway. Decor and ambience fantastic and quirky. Overall excellent value. We would stay here again. Housekeeping were very helpful and excellent. Very satisfied.